header image
header image 2 Locations City Guide News & Events Specials Groups Membership


As part of our commitment our online experience is designed to provide the essential information you need when you need it.

woman on phone Phone

For reservation immediate assistance call the hostel's 24-hour 7 days a week.
HI-Fisherman's Wharf
HI-City Center


For questions related to one of the SF hostel, please use the reservation e-mail provided below or submit a Contact Us form.
HI-Fisherman's Wharf
HI-City Center


To direct your feedback to the attention of key hostel staff, use the following:

HI-Fisherman's Wharf
Jeanne Comaskey, General Manager
Mike Byrnes, Assistant General Manager
Fort Mason Building 240
San Francisco, CA

HI-City Center
Patrick Rafferty, General Manager
Jose Lima, Assistant General Manager
685 Ellis Street
San Francisco, CA

Jim Diskin, General Manager
Chaka Miller, Assistant General Manager
312 Mason Street
San Francisco, CA


Find answers to frequently asked questions about Reservations, Groups and Hostels.


Send us your e-mail comments or questions about our hostels, HI membership, or our Web site to enhance the service you receive both online and off-line. For any question you may have that would not be covered by the three e-mail addresses previously mentioned, please use the Contact Us Form and the e-mail will be directed to the right person.

Worldwide Reservations

Calling from the United States or Canada: dial 888-GO-HIUSA, or contact the hostel directly. International customers: dial 00-1-HOSTEL # (International direct dial rate).

Group Assistance

E-mail or call our group sales person at for any problems encountered with a group request.