Help

As part of our commitment our online experience is designed to provide the essential information you need when you need it.

Phone

For reservation immediate assistance call the hostel's 24-hour 7 days a week.
HI-Fisherman's Wharf
HI-City Center
HI-Downtown

E-mail

For questions related to one of the SF hostel, please use the reservation e-mail provided below or submit a Contact Us form.
HI-Fisherman's Wharf
HI-City Center
HI-Downtown

Mail

To direct your feedback to the attention of key hostel staff, use the following:

HI-Fisherman's Wharf
Jeanne Comaskey, General Manager
Mike Byrnes, Assistant General Manager
Fort Mason Building 240
San Francisco, CA
94123-1303

HI-City Center
Patrick Rafferty, General Manager
Jose Lima, Assistant General Manager
685 Ellis Street
San Francisco, CA
94109-8027

HI-Downtown
Jim Diskin, General Manager
Chaka Miller, Assistant General Manager
312 Mason Street
San Francisco, CA
94102-1704

FAQs

Find answers to frequently asked questions about Reservations, Groups and Hostels.

E-mail

Send us your e-mail comments or questions about our hostels, HI membership, or our Web site to enhance the service you receive both online and off-line. For any question you may have that would not be covered by the three e-mail addresses previously mentioned, please use the Contact Us Form and the e-mail will be directed to the right person.

Worldwide Reservations

Calling from the United States or Canada: dial 888-GO-HIUSA, or contact the hostel directly. International customers: dial 00-1-HOSTEL # (International direct dial rate).

Group Assistance

E-mail or call our group sales person at for any problems encountered with a group request.

Whether your destination is San Francisco or a retreat along the California coast, our budget travel network offers a private or shared room
at a great price.Visit NorCalHostels.org. Hostelling International provides inexpensive overnight accommodations in more than 60 countries,
including 85 in the United States. Visit HIUSA.org.

The mission of Hostelling International is to help all, especially the young, gain a greater understanding of the world and its people through hostelling.