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Frequently-Asked Questions

FAQs are a great starting point to learn more about hostelling and Hostelling International. Included is a list of commonly asked questions from travelers and guests.
If you have a question that isn't included, please visit our Contact Us page.

How do I get help if I run into problems?

Our reservations staff is available 24 hours a day by phone or e-mail:

  • Fisherman's Wharf

  • City Center

  • Downtown